Is the shuttle service between the airport and hotel available?
No, the shuttle service between the airport and hotel is not available.
How can I go to the beach?
It is possible to go to the beach by privative vehicle or bus.
How can I go to the city centre?
It is possible to go to the city centre by bus, taxi or privative vehicle.
What is the main rate to the airport and hotel?
The main rate depends:
By Getbus service 8€. By taxi 65€, approximately.
PRICES AND PAYMENTS
Are the rates presented per person or per room?
The rates presented are per room.
What are the payment methods for reservation made through our website?
Credit card is the payment method for reservations made throught our website.
Is the city tax charged?
Yes. This is a city tax, paid when the guest stays. The value is 1.5 € per person / night, up to a maximum of 4 consecutive nights per person / stay.
By what age children do not pay?
Children do not pay until 4 years old.
Is a credit card needed to make a reservation?
The credit card it is not mandatory but is a way to guarantee a reservation.
What are the available payment methods?
The available payment methods are: Cash and credit card.
Can I pay with my company’s credit card?
Yes, it is possible to pay with a company’s credit card.
Is it possible to request a bill in my company’s name?
Yes, it is possible to request a bill in a company’s name.
Is there any rooms for guest with reduced mobility?
Rooms for guests with reduced mobility are available. Our employees are always ready to help you.
Do rooms have minibar?
Yes, rooms do have minibar.
Are there any connecting rooms?
Yes, there is connecting rooms.
Is it possible to request extra pillows and sheets?
Yes, it is possible to request extra pillows and sheets in the reception.
Does the hotel have room service? What is the schedule?
Yes, the hotel has 24h room service.
Is it possible to include romantic decoration in the room? What is the cost?
Yes. It is possible to include romantic decoration in the room, the cost is 45€.
Do rooms have balcony?
No, rooms do not have balcony.
What are the different types of room available in the hotel?
The different types of room available in the hotel are: Master suite, grand suite, standard double or standard twin.
Do rooms have carpet?
Yes, there is a carpet next to the tub.
Do rooms have air-conditioner?
Yes, rooms do have air-conditioner.
Is there any wake-up call service in the hotel?
Yes, there is wake-up call service in the hotel.
Are rooms soundproof?
Yes, rooms are soundproof.
Do rooms have shower and/or tub?
Yes, rooms do have shower and tub.
What is the check-in schedule?
Check-in should be done after 14h. For early check-in, guests should contact the hotel to check availability. Additional cost might be added.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Late check-in. Is it possible to do check-in until what time?
Reservations are guaranteed until 18h of the arrival day. If the reservations are guaranteed, the check-in can be anytime.
Is the reception open 24h?
Yes, the recepetion is open 24h.
Which languages are spoken in the reception?
In the reception we speak portuguese, english, spanish and french.
Is it possible to send my CV to join the hotel’s team?
Yes. It’s possible to send through e-mail: firstname.lastname@example.org.
How to book directly with the hotel?
Reservations can be made through online booking engine. As an alternative, you can contact us through e-mail (email@example.com) or by telephone: (+351) 253 144 000
How to cancel or change a reservation made through our website?
You can cancel or change a reservation online, through email (firstname.lastname@example.org) or by telephone: (+351) 253 144 000.
How to reserve a cradle?
Through email (email@example.com) or by telephone: (+351) 253 144 000.
What is the best time to be in the hotel for summer vacation?
The best time to be in the hotel for summer vacation is: June, July, August and September.
How should I guarantee a room with a single bed or a double bed?
Beds are assigned according to the reservation arrival.
How to do a group reservation?
To do a group reservation please send a request to firstname.lastname@example.org.
How to guarantee a room in a higher floor?
The highest floors are premium. By reserving “premium” a room on a higher floor will be given. In case it is not a premium, a room will be given according to the reservation arrival.
What are the advantages of booking directly through the hotel’s website?
The advantages of booking directly through the hotel’s website are: Best prices and promotions are available online as well as through telephone.
What is the breakfast’s schedule?
The breakfast’ schedule is from 07h00 until 10h30.
What is the restaurant’s schedule?
The lunch schedule is: Monday to saturday from 12h30 until 15h00 and sunday from 13h00 until 15h00.
The dinner schedule is: Sunday to thursday from 19h30 until 22h30 and friday and saturday from 19h30 until 23h00.
Does breakfast have gluten-free products?
Yes, breakfast does have gluten-free products.
What are the available menus and what are the different types of cuisine?
National and international gastronomy with contemporary Portuguese specialities. The hotel has different types of menús which can be adapted to your preference.
Does breakfast have lactose-free milk?
Yes, the breakfast does have lactose-free milk.
HEALTH & SAFETY
Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?
Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).
What are the procedures implemented to ensure health and security in the hotel?
Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.
Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas). The hotel has 2 floors of rooms for smokers.
Does the hotel have its own parking?
The hotel does have 2 free parkings and a garage with a cost of 7 euros per day.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. the hotel does have room for storing luggage before check-in and after check-out.
Do rates include pool access?
Rates do include outdoor pool access. Only guests who have access to indoor pool can visit it.
What is the SPA and pool schedule?
During the week from 07h until 22h. At weekend from 08h until 22h.
Are pets allowed in the hotel?
Yes, upon payment of 25 €/day. We offer a pet kit for your best friend (blanket + two feeders + suitcase handle).
Does the hotel have meeting rooms?
Yes, there are 7 multipurpose rooms.
Does the hotel have wedding services?
Yes, we do have wedding services, please contact us for more information.
Are there any lifts?
Yes, there are lifts.
Are there any chargers for electric cars?
Yes, there are Tesla chargers and universal chargers.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, there are Wi-fi service in the entire hotel.
Does the hotel have lobby and public spaces?
Yes, the hotel does have lobby and public spaces.
Does the hotel have laundry and ironing service?
Yes, the hotel has external service.
Which activities can be booked in the reception?
In the reception it is possible to book: City tours and car rental. Our employees are ready to help you in any situation.
Is it possible to do a pre check-in?
Yes. After making the reservation, all customers who have provided email contact, will receive instructions by email of how to proceed to do a pre-check-in, within less than 7 days. If you do not, 3 days before check-in, we suggest again by email to do the pre-check-in. In this way it is possible for you to fill in the details of all guests and speed up your reception at our hotel.