Is the shuttle service between the airport and hotel available?

No, the shuttle service between the airport and hotel is not available.

How can I go to the beach?

It is possible to go to the beach by privative vehicle or bus.

How can I go to the city centre?

It is possible to go to the city centre by bus, taxi or privative vehicle.

What is the main rate to the airport and hotel?

The main rate depends: By Getbus service 8€. By taxi 75€, approximately.

What are the points of interest in the hotel area?

You can obtain this information through our Points of Interest page, and through our APP.

Are the rates presented per person or per room?

The rates presented are per room.

What are the payment methods for reservation made through our website?

Credit card is the payment method for reservations made throught our website.

Is the city tax charged?

Yes. This is a city tax, paid when the guest stays. The value is 1.5 € per person / night, up to a maximum of 4 consecutive nights per person / stay.

By what age children do not pay?

Children do not pay until 4 years old.

Is a credit card needed to make a reservation on website?

To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.

What are the available payment methods?

The available payment methods are: Cash and credit card.

Can I pay with my company’s credit card?

Yes, it is possible to pay with a company’s credit card.

Is it possible to request a bill in my company’s name?

Yes, it is possible to request a bill in a company’s name.

What means the best price guarantee?

It is on our website that you will find the best price online and exclusive benefits.

What is included in the booking price?

Breakfast is usually included in the price of the booking, in addition to the accommodation and the conditions associated with it. However, it depends on the type of room you have booked and the rate you have chosen.

Do I have to pay tax on the prices shown?

No. The prices shown already include all taxes due.

Is breakfast included in the price?

Yes.

If I book by credit card, when is the amount withdrawn?

Bookings are made with prepayment. A link is sent by email and the payment is made through it. After that, the money is withdrawn automatically.

Can I pay at the hotel with a different card than the one I booked with?

Yes, you can, if your rate allows payment at the hotel.

The price I saw a few days ago is no longer available, why?

Prices vary according to hotel occupancy.

Can I benefit from an online rate by booking directly with the reservations department?

Yes, the online rates are the base rate for telephone bookings.

I haven’t received my receipt, what should I do?

You should contact us at +351 253 144 000 or by email: melia.braga@meliaportugal.com and request a duplicate receipt.

Is there any rooms for guest with reduced mobility?

We have 2 rooms for guests with reduced mobility. If you have any difficulties, our employees are always available to help you.

Do rooms have minibar?

Yes, rooms do have minibar.

Are there any connecting rooms?

Yes, there is connecting rooms.

Is it possible to request extra pillows and sheets?

Yes, it is possible to request extra pillows and sheets in the reception.

Does the hotel have room service? What is the schedule?

Yes, the hotel has 24h room service.

Is it possible to include romantic decoration in the room? What is the cost?

Yes. It is possible to include romantic decoration in the room, the cost is 45€.

Do rooms have balcony?

No, rooms do not have balcony.

What are the different types of room available in the hotel?

The different types of room available in the hotel are: Master suite, grand suite, junior suite, premium double, premium twin, standard double or standard twin.

Do rooms have carpet?

Yes, there is carpet in the room, under the bed.

Do rooms have air-conditioner?

Yes, rooms do have air-conditioner.

Is there any wake-up call service in the hotel?

Yes, there is wake-up call service in the hotel.

Are rooms soundproof?

Yes, rooms are soundproof.

Do rooms have shower and/or tub?

Yes, all rooms have a shower and bath.

Are the televisions in the rooms Smart TV?

Yes.

Do the rooms have a hairdryer?

Yes.

What amenities (shower cap; shampoo; etc) are provided in the room?

Shampoo, conditioner and shower gel. Upon request, we provide dental kit, razor kit, comb, tissues, feminine kit. For more information contact us at +351 253 144 000.

What is the check-in schedule?

Check-in should be done after 15h. For early check-in, guests should contact the hotel to check availability. Additional cost might be added.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Late check-in. Is it possible to do check-in until what time?

Reservations are guaranteed until 18h of the arrival day. If the reservations are guaranteed, the check-in can be anytime.

Is the reception open 24h?

Yes, the recepetion is open 24h.

Which languages are spoken in the reception?

In the reception we speak portuguese, english, spanish and french.

Is it possible to send my CV to join the hotel’s team?

Yes. It’s possible to send through e-mail: melia.braga@meliaportugal.com.

How to book directly with the hotel?

Reservations can be made through online booking engine. As an alternative, you can contact us through e-mail (melia.braga@meliaportugal.com) or by telephone: (+351) 253 144 000

How to cancel or change a reservation made through our website?

You can cancel or change a reservation online, through email (melia.braga@meliaportugal.com) or by telephone: (+351) 253 144 000.

How to reserve a crib/extra bed?

Through email (melia.braga@meliaportugal.com) or by telephone: (+351) 253 144 000.

What is the best time to be in the hotel for summer vacation?

The best time to be in the hotel for summer vacation is: June, July, August and September.

How should I guarantee a room with a single bed or a double bed?

Beds are assigned according to the reservation arrival.

How to do a group reservation?

To do a group reservation please send a request to melia.braga@meliaportugal.com.

How to guarantee a room in a higher floor?

The highest floors are premium. By reserving “premium” a room on a higher floor will be given. In case it is not a premium, a room will be given according to the reservation arrival.

What are the advantages of booking directly through the hotel’s website?

By booking on our website you will have access to the best available price. You can also sign up for Meliá Hotels & Resorts’ loyalty program, Meliá Rewards, and immediately start benefiting from exclusive benefits and accumulating points to redeem for future stays.

How do I receive the booking confirmation?

After completing the booking process, you will receive a confirmation email to the indicated email address.

I lost the email with the booking confirmation what should I do?

We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.

How do I book a handicap room?

To book a handicap room, we advise you to contact the hotel by phone or email.

Can I book a room for day use?

Yes. Check the availability with the hotel.

What is full board? What about half board?

Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast.

If I book online, can I make changes with the hotel by phone?

No. Only with the reservation centre. If the reservation is made directly with the hotel, you can make cancellations or modifications always subject to hotel availability. For more information contact us at +351 253 144 000 or melia.braga@meliaportugal.com.

How can I access the current campaigns?

You can find the current campaigns on the website, at https://www.meliabraga.com/pt-pt/ofertas/. For more information contact us at +351 253 144 000 or melia.braga@meliaportugal.com.

What are the cancellation policies?

Payment will be made directly by guests:
– 50% of the total stay will be charged 30 days before check-in (non-refundable)
– Remaining balance will be charged 7 days prior to check-in (non-refundable)
– Cancellation without charge up to 31 days before check-in
– Between 30 days and 8 days before check-in, 50% of the total stay will be charged as a penalty.
– Less than 7 days before check-in or in case of no-show: the total amount of the stay will be charged as a penalty.
– After submitting your request, the hotel will contact you to request payment under the terms mentioned above.

What is the deadline for cancelling my booking?

Reservations can be cancelled up to 72 hours before the check-in date, depending on the type of rate. You should always contact the hotel in case of doubt.

What does non-cancellable mean?

It means that once the payment of the reservation has been made, which is necessary to validate it, there is no right to a refund.

What does refundable rate mean?

It means that the reservation can be cancelled, free of charge, up to a certain number of days before arrival, depending on the contracted rate. Please check the rate booked to find out how many days before arrival you can cancel free of charge.

What does non-refundable rate mean?

It means that the reservation must be paid in full during the booking process and therefore there is no right to a refund or amendment, even if there is a cancellation.

How do I book a cot/extra bed? Is there an extra cost?

You can request the cot or extra bed at the time of booking. The cot is free of charge, as are the beds for children aged 0-4 years.

Can I book more than one room?

Yes, please contact the hotel for more information.

How can I make a booking for events or meetings?

Please contact us at melia.braga@meliaportugal.com and state your request.

Can I book a room on the same day?

Yes, subject to availability.

Can I change the hotel booked?

Yes. For more information please contact us by e-mail melia.braga@meliaportugal.com or by phone: (+351) 253 144 000.

If I do not show up at the hotel on the date of my stay without prior notice, will I be charged the full amount of the stay?

This information is available in the booking description and depends on the contracted rate. You may be charged the full amount of the stay depending on the booking and cancellation conditions. Generally, for cancellable rates, only the first night is charged and for non-cancellable rates, the entire stay is charged.

Is it safe to make a booking on the website?

Yes, it is absolutely safe to book on our website.

What is the breakfast’s schedule?

The breakfast’ schedule is from 07h00 until 10h30.

What is the restaurant’s schedule?

The lunch schedule is: Monday to saturday from 12h30 until 15h00 and sunday from 13h00 until 15h00.

The dinner schedule is: Sunday to thursday from 19h30 until 22h30 and friday and saturday from 19h30 until 23h00.

Does breakfast have gluten-free products?

Yes, breakfast does have gluten-free products.

What are the available menus and what are the different types of cuisine?

National and international gastronomy with contemporary Portuguese specialities. The hotel has different types of menús which can be adapted to your preference.

Does breakfast have lactose-free milk?

Yes, the breakfast does have lactose-free milk.

Can I use the restaurant’s services without staying at the hotel?

Yes. For more information contact us at +351 253 144 000 or melia.braga@meliaportugal.com.

Does the restaurant have vegetarian options? And vegan?

Yes. For more information contact us at +351 253 144 000 or melia.braga@meliaportugal.com.

 

Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?

Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).

What are the procedures implemented to ensure health and security in the hotel?

Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.

Are there any smoking areas in the hotel?

Smoking is only allowed in balconies or terraces (smoking areas). The hotel has 2 floors of rooms for smokers.

Does the hotel have its own parking?

The hotel does have 2 free parkings and a garage with a cost of 10 euros per day.

Is it possible to book a parking space in advance in order to guarantee it?

Yes, you can book a parking space in advance subject to availability and pre-payment.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. the hotel does have room for storing luggage before check-in and after check-out.

Do rates include pool access?

Yes, includes outdoor pool access.

What is the SPA and pool schedule?

During the week from 07h until 22h. At weekend from 08h until 22h.

Can I enjoy the spa services without being a guest?

Yes. For more information please contact us on +351 253 144 003 or by email: spa.melia.braga@meliaportugal.com.

Are pets allowed in the hotel?

Yes. 2 pets are allowed per room with a maximum weight of 20kg. The cost is €25 per night, per pet. A deposit of €100.00 is charged to cover any damages that may occur to the room.

Does the hotel have meeting rooms?

Yes, there are 7 multipurpose rooms.

Does the hotel have wedding services?

Yes, we have. For more information please send an email to restaurante.melia.braga@meliaportugal.com

Are there any lifts?

Yes, there are 3 lifts.

Are there any chargers for electric cars?

Yes. There is one Tesla charger, one universal charger and one Porsche charger.

Is there any Wi-fi service in the hotel (including rooms)?

Yes, there are Wi-fi service in the entire hotel.

Does the hotel have lobby and public spaces?

Yes. We have a lobby bar and terrace.

Does the hotel have laundry and ironing service?

Yes, the hotel has external service.

Which activities can be booked in the reception?

In the reception it is possible to book: City tours and car rental. Our employees are ready to help you in any situation.

Is it possible to do a pre check-in?

Yes. After making the reservation, all customers who have provided email contact, will receive instructions by email of how to proceed to do a pre-check-in, within less than 7 days. If you do not, 3 days before check-in, we suggest again by email to do the pre-check-in. In this way it is possible for you to fill in the details of all guests and speed up your reception at our hotel.

I forgot an item at the hotel, what should I do?

Contact the hotel to search under “Lost and Found”.

How does lost property work?

All lost items are registered and kept for a period of 5 months. For more information contact us on +351 253 144 000 or by email: melia.braga@meliaportugal.com.

How can I place special orders?

Contact the hotel and indicate your request to know the conditions.

Where can I find the Restaurant menu?

Click in the link to know the Menu https://www.meliabraga.com/restaurant/

What are the restaurant hours?

Breakfast buffet from 07:00h to 10:30h. Lunch Monday to Friday from 12:30 to 15:00. Lunch on Saturdays, Sundays and holidays from 1:00 pm to 3:00 pm. Dinner from Sunday to Thursday from 19:30h to 22:30h. Dinner Friday and Saturday from 19:30h to 23:00h.

Where can I find the bar menu?

Click in the link to know the Menu https://www.meliabraga.com/restaurant/

Where can I find the Spa menu?

Click in the link to know the Menu https://www.meliabraga.com/spa/

Does the hotel have a gym?

Yes.

What is the gym schedule?

During the week from 07h until 22h. At weekend from 08h until 22h.

Is access to the Spa, indoor pool and gym paid?

Yes. Please check conditions with the hotel.

Does the hotel have special offers?

Click in the link to know our special offers https://www.meliabraga.com/offer/

Does the hotel have a mobile app?

Yes.

Is the app available on all devices?

Yes.

Is it necessary to download the app?

No, access by QR Code.

In which languages ​​is the app available?

In Portuguese, English and Spanish.

Is there a babysitting service?

Yes, on request and always subject to hotel availability.

I would like to be notified via email about promotions and special offers, what should I do?

Contact us by phone +351 253 144 000 or by email: melia.braga@meliaportugal.com.

Does the hotel have a loyalty programme?

Yes, Meliá hotels have the Meliá Rewards programme. You can find more information at this link: https://www.melia.com/en/meliarewards.

Where can I find information about other hotels in the group?

You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/.